Support
We usually reply within 2 business days. Operated by NM Technology (legal name and address [TO CONFIRM]).
How do I sign in?
Choose Sign in with Apple, or enter your email and then the 6-digit code we send you. There is no password. If the code does not arrive, check your spam folder and wait a minute before requesting another.
How do I restore my purchase?
Sign in with the same account, open the Membership screen and tap Restore Purchases. Your Apple Account must be the one that bought the subscription. If membership still does not unlock, email us with your account email and the date of purchase.
How do I cancel my subscription?
On your iPhone or iPad open Settings > your name > Subscriptions > Nohill Membership and tap Cancel Subscription, at least 24 hours before the renewal date. You can also tap Manage Subscription in the app. For refunds, use reportaproblem.apple.com; Apple handles them.
How do I delete my account?
In the app: Me > Settings > Delete account [TO CONFIRM: final menu path]. This removes your account and 1-on-1 requests and anonymises your Q&A posts. It does not cancel an App Store subscription, so cancel that first (see above). If you cannot open the app, email us from your account address and we will delete it.
How do I request a 1-on-1 with Beishan?
Open the 1-on-1 section in the app and fill in the request form. We reply by email to arrange a live session, which is scheduled and paid outside the app.
How do I report a Member Q&A post or a user?
Email support@nm-technology.com [TO CONFIRM] with the question text. We act on objectionable content within 24 hours.
Other
NoHill Agent answers only from the course, can make mistakes, and sends your question to a third-party AI provider (see the Privacy Policy). Nohill Academy is not affiliated with or endorsed by Blizzard Entertainment; Overwatch is a trademark of Blizzard Entertainment, Inc.
支持
如何登录？
选择 Sign in with Apple，或输入邮箱后填写我们发送的 6 位验证码，无需密码。没收到验证码时，请检查垃圾邮件，并等待一分钟再重新获取。
如何恢复购买？
用同一个账号登录，打开会员页并点“恢复购买”。你的 Apple 账户必须是购买订阅的那一个。若仍未解锁会员，请发邮件告诉我们账号邮箱和购买日期。
如何取消订阅？
在 iPhone 或 iPad 上打开“设置 > 你的姓名 > 订阅 > Nohill 会员”，在续期日前至少 24 小时点“取消订阅”。也可以在 App 里点“管理订阅”。退款请到 reportaproblem.apple.com，由苹果处理。
如何删除账号？
在 App 内：“我的 > 设置 > 删除账号”[待确认：最终菜单路径]。这会删除你的账号和一对一咨询申请，并将你的问答发言匿名化。它不会取消 App Store 订阅，请先取消订阅（见上）。如果无法打开 App，请用账号邮箱给我们发邮件，我们会为你删除。
如何申请北山一对一咨询？
在 App 里打开“北山一对一咨询”并填写申请表。我们会通过邮件回复并安排在线咨询，时间安排和付款都在 App 之外完成。
如何举报会员问答里的内容或用户？
请发邮件至 support@nm-technology.com [待确认]，附上问题文字。我们会在 24 小时内处理不当内容。
其他
NoHill Agent 只根据课程回答，可能出错，并会把你的问题发送给第三方 AI 服务商（见隐私政策）。Nohill Academy 与 Blizzard Entertainment 无关联，也未获其认可；守望先锋（Overwatch）是 Blizzard Entertainment, Inc. 的商标。